1. Returns Policy
Your satisfaction is our priority. If you are not fully satisfied with your purchase, here is what you need to know about our returns policy:
• Faulty or Damaged Items: Can be returned within 14 days, accompanied by proof of purchase.
• Exchanges: May incur additional re-shipping costs, which will be communicated to you beforehand.
• Incorrect Orders: If you receive an incorrect order, we will cover the re-shipping costs to ensure you receive the correct items.
• Refunds: Will be processed after the returned goods are received and assessed by our team. Please note that shipping costs may not be refunded.
To initiate a return, please follow the instructions outlined on our website or use the contact form provided with your order.
2. Cooling-Off Period
In accordance with consumer protection laws, you have the right to change your mind within a cooling-off period, typically lasting 14 days from the date your contract started. During this period, you may cancel your order without providing a reason. Please note that you may be responsible for the cost of returning the items.
3. Order Confirmation
Please ensure that your contact information is accurate and up to date to facilitate communication regarding your order. If we encounter any issues or require clarification, we will contact you via email or telephone.
4. Out of Stock Items
While we strive to maintain adequate stock levels, items may occasionally be out of stock. If this occurs, we will notify you promptly via email or telephone. Depending on the situation, we may offer alternative solutions such as waiting for the item to become available or shipping the rest of your order separately. We are committed to finding the best resolution for you.
5. Delivery
We aim to dispatch all orders within 3-5 working days. In some cases, your order may be delivered in multiple shipments, which may arrive on different days due to stock availability. If you have not received your order within the expected timeframe, please contact us, and we will investigate the issue further.